Elizabeth Keserauskis

Building relationships and making connections

Engaging Presentations

Last night I attended the Meet the Design Teams event for The City + The River + The Arch Competition at the Roberts Orpheum Theater in St. Louis. They have narrowed the field down to five design teams who are vying for the chance to design the landscape around the St. Louis Arch grounds on both sides of the Mississippi River and do a better job of incorporating this iconic piece of public sculpture into the city of St. Louis and it’s tourism industry.

I have to say it was very refreshing to watch Joe Buck as the emcee. He really injected some humor into it. He came right out of the gate saying that this was going to be a fun event rather than a formal event and almost took more of a approach of a traditional “roast” event rather than a formal presentation. So, immediately I was heartened to see that it wasn’t going to be a long boring night of presentations.

However, when the first design team got up to present their capabilities and their team members, I was a little disappointed the he was not as engaging a speaker as Joe Buck. I wasn’t expecting him to be a perfect speaker. However, I was asking for it to be a little bit more engaging and interesting and to capture my attention.

I think a lot of it had to do with the fact that the presentation set-up in the theater was poor. The image quality on the projection screen was dark and blurry at best. I don’t have the best eye sight but I don’t need glasses, and sitting in the back of the theater it was extremely difficult if not impossible to read any of the text on the slides and to make out the specific details and some of the images. And, his presentation was heavy on photography and imagery. So, I found that to be distracting and I lost interest very quickly in what he was saying because, I struggled to see what he was referring to on the presentation slides.

So, I guess my take away from this event was the importance of being an engaging and dynamic speaker. To capture the attention of an audience that can range anywhere from people who are specifically interested in architecture and design to just the general public interested in what’s happening in the community. You have to find that perfect balance between getting very technical to please the technical people but, also being very engaging and top of a strategy oriented to draw in the general public.

I also understood the importance of really understanding the venue in which you are presenting and the tools that are available for you, and tailoring your presentation to meet those challenges. I think that if any speaker would have paid close attention to the venue and the equipment available, they probably would have tailored their presentation a bit differently to meet those equipment challenges. And therefore, would have done a better job of engaging people.

Some of the best presentations I’ve seen interacted with the audience and really drew people with what interested them into the presentation. I know that it’s difficult to do with a large crowd but I think it’s possible.

So, my challenge to myself and to all of you is: What are you going to do to make each presentation different and unique and draw in that audience?

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April 29, 2010 Posted by | connecting, engaging, public relations, reputation management | , , , | Leave a comment

Ed-Glen Chamber Presentation

Today I spoke with the members of the Edwardsville-Glen Carbon Chamber of Commerce. They invited me to speak with them about incorporating social media tools in their marketing strategy. If you missed the event, or are just plain curious, you can download my slide deck on SlideShare, along with several recent presentations I have made on web user behavior (specifically millenials) and more (http://www.slideshare.net/bethkeserauskis).

April 27, 2010 Posted by | connecting, marketing, relationships, reputation management, social media | , , , , , | Leave a comment

Your Customers Telling Your Story

I am sitting here in Clayton Studios working with Dick Ulett and Brenda Bertts Long to record the radio ads for SIUE. Our first campaign about a year and a half ago told the stories of success at SIUE through the eyes of faculty and students. We had such a quick turnaround time that we chose to use professional voice talent.

This year, we decided to tell the stories of success literally through our students and faculty. We asked for nominations from our staff and faculty of students who had great stories of success to tell. We then auditioned everyone, and selected a great pool of students to be the “voices of SIUE”.

I have to admit, I was extremely nervous about the level of talent we would find in the student body. Boy was I pleasantly surprised! We have amazing talent on campus for radio voices! Now we are in the studio today recording the ads with our students. It is amazing. They are so inspiring and have such great stories to tell with such energy and excitement! Talk about authentic—most places strive to bring this out of their actors. We are getting it right out of the gate!

Having your customers tell your story for you (and yes, students are our customers!!) is so powerful. I am excited to also see how this will play out in the rest of our media—billboards, print ads, blogging, and so much more. I really do hope that this strategy will resonate with prospective students and parents—hearing the stories from our students.

And by the way, Brenda Bertts Long, Dick Ulett and Clayton Studios are absolutely amazing and great to work with! I highly recommend them.

April 26, 2010 Posted by | connecting, higher education, marketing | , , , , | Leave a comment

Tree Pollen Distribution Has Similar Success to Direct Mail

It dawned on me the other day as I was trying without success to get the pollen off my windshield that the pollen distribution strategy of trees in the spring is remarkably similar to the traditional, unsolicited direct mail strategy. My gross overgeneralization of unsolicited direct mail strategy is that you cast a HUGE net over a very loosely targeted area to people who have not tried to start a dialog with your company or about your product/service with your direct mail pieces, hoping you get a response that will eventually turn into a sale.

Trees release a HUGE amount of pollen, over whatever area they can get using wind as the distribution strategy. That area is not necessarily the right area, as much of the pollen lands on concrete, houses, cars, etc. Then the tree has to pray that the seeds can make it into the ground, that rain falls, and then that successful germination occurs. We still haven’t made it to the “sale” part of the equation, because now the tree has to hope that someone doesn’t pull it out of the ground, or mow their grass before it can grow tall, or that some animal doesn’t find it a tasty treat.

See how this is remarkably similar to unsolicited direct mail?? The advantages that the trees have that has allowed this strategy to remain successful are:

  • They have a lot of time to be patient and wait for success. Their life cycle is long. If they don’t have successful germination and growth in one spring, they can try again for likely several hundred more springs.
  • There are a lot of the same trees out there doing the same thing.
  • They have “ambassadors” in that people are actively planting trees in the spaces they would like them to grow.

So can you and your business afford to spray your direct mail once a year, hope something sticks  and if not, just wait until the next spring? I would venture to guess not. Just one more piece of evidence why unsolicited, unqualified direct mail cannot be your only strategy.

April 26, 2010 Posted by | connecting, higher education, marketing, sales | , , , | 2 Comments

The Jury is Still Out on Twitter

I have seen some successful customer service interactions on Twitter and experienced not some not-so-great customer service interactions on Twitter, specifically involving Dell. I am still not exactly certain how Twitter can be successful from the individual user, or customer, perspective. If you are a corporation looking to get involved in Twitter from the perspective of generating original content, how can you generate content that people actually want to read? Obviously, most people don’t really care about the mundane things, such as me sending a tweet saying that I am driving to work this morning. The people who are preaching about Twitter as an opportunity for your business to get engaged with social media seem, to me, to be more interested in increasing their number of followers or the number of tweets they send versus really trying to engage with the audience. I question, do you actually [have a signal with] your customer or you are just generating a bunch of noise? If you have 100,000 followers, I challenge you to show me that you actually can have an interactive relationship with all 100,000 people. So if you are just generating and broadcasting content for the sake of hearing yourself talk, and that’s your objective, maybe Twitter is for you. If you are actually using it to try to connect with people, I still have yet to see how that is actually a viable option.

The other thing that I have noticed is that many of those who are preaching about twitter or generating the most content or the most followers also happen to be male. Now, this may sound exceptionally reverse-chauvinist or reverse-sexist, but I wonder if what is at play here is that women in their 30’s and 40’s have kids and careers and families and are trying to balance them all. The things that get cut from your time are those things that don’t have the biggest bang for their buck.  I am wondering if Twitter is one of those that has yet to show a big bang for the buck and is, therefore, being dropped from the radar of some individual women. Now again, I don’t have any substantial proof to make these statements but it is just a feeling I have, especially when I am talk to several women also in the field of marketing and advertising that feel the same way about how can you incorporate Twitter as an effective communication strategy.

In the subsequent post, I will talk a little bit about the rich customer service opportunities that abound, monitoring the conversation about your brand using Twitter, and finding ways to have conversations with individuals that I have seen to be successful. But –just Tweeting for the sake of hearing yourself talk is not an effective communication strategy unless your whole goal is simply to make yourself look good and make noise.

April 13, 2010 Posted by | connecting, marketing, relationships, social media | , , , | 2 Comments

Convincing the Curmudgeon

What happens when someone in your organization, particularly someone who has decision making authority or budget control, is not convinced that the rules of marketing and public relations indeed have changed, especially with the advent of the internet and social media tools available to you?  What do you do, especially when they adamantly argue that if the process isn’t broken, why would you fix it?  How could you convince that type of curmudgeon to start employing some of the new techniques that will allow you to reach a greater audience, in a more authentic fashion, resulting in a greater return on your investments?

It is indeed a challenge and one that I recommend you tackle by starting with small victories and small samples of success.  For example, if your organization has never attempted to deploy a Google AdWords campaign or other search engine marketing strategies, perhaps you’d start with one small product or program, build that case and work then to show that there is value and a return on investment with a Google AdWords strategy. It doesn’t mean that you have to stop doing everything else that they’ve always been doing to promote that particular product or program, but you do this in conjunction with it so that you can compare the results of both strategies.

Interestingly though, if you’re embarking on a new strategy like Google AdWords, you’re often going to find that there are some other key pieces of your communications program that are not up to snuff in this case.  For example, when you’re starting a Google AdWords strategy or an SEO campaign, your website has to be written such that humans actually want to read it, but also contain the key phrases that are relevant to your particular search strategy. You’re going to have to start creating several variations of landing pages to test effectiveness of copy, call to action, and other parts of the sales process.

Almost equally important is whether your website or that particular micro-site or section of your website is doing a good job of moving people through the sales process. Traditionally, especially in higher education, people have been resistant to consider the recruitment and enrollment process as a sales cycle.

The reason it is important for everyone to understand that your website is a part of the sales conversation is that if you’re suddenly driving all of this great traffic to your website – potential customers, potential students, whoever it might be – but your website does not do a good job of converting them into true leads for your business or, ultimately, purchasers of your product or service, then you might as well burn a pile of dollar bills . If, when they get to your website, they are not converting, it’s like opening the doors to your business and allowing a bunch of people to come in the door but then telling them that we don’t want you to buy anything.

So, you really need to pay full attention to your web content before you embark on the search engine marketing strategy or search engine optimization strategy. Not only are there practical implications of your Google AdWords quality score getting slapped if the key phase is not on the page, etc., but also now that you have the great inquiry coming to your site, potential customers want to make sure that you’re converting them and leading them into, ultimately, sales – however you might define that.

It is mission critical to be sure and convince that program or service area of your website that it needs to a well oiled sales conversation machine and moving people though that great content. In a later blog post I will discuss how to develop the best content to move people through that great sales conversation.

In the meantime, be sure to create a few small victory opportunities to convince the curmudgeons in your company!

April 8, 2010 Posted by | higher education, leadership, marketing, sales | , , , | Leave a comment

The Immeasurable Success Measurements

I often wonder how you can determine whether your brand has become successful, and whether your current customers, or in our case, our current students, have truly embraced what we are trying to establish as the brand of our organization.

One example that I found recently is that students are clamoring to become part of our advertising campaign.  We do feature real students and faculty in our advertising, prints, billboard, radio, and their stories – their actual stories of success, or the path that they have taken to get to SIUE.  And recently, I have heard that there are students that are asking how they can get involved and be on a billboard, or be one of our student testimonials on our website.

I understand that part of that is their vanity and wanting to see their face on a billboard, but it does tell me that they are extremely proud to represent SIUE. No matter how vain you are, if you don’t believe in what you are representing, it becomes very difficult to slap on a logo and associate it with your face. So, it made me quite happy to find out that there are students who are truly interested in becoming the face and voice of SIUE. That is just one very intangible way that I measure whether what we are trying to do with our brand is being successful. In a series of later posts, I will talk about some specific measurable returns on investments that you can take a look at to see if you are being successful with your brand advertising campaign.

April 6, 2010 Posted by | higher education, marketing, reputation management | , , , | Leave a comment