Beth Keserauskis

Building relationships and making connections

The “Twintern”

The new buzz word in marketing is the “tw-intern.”  This is where you decide, as an organization, that you want to embark on a new social media technology like Twitter and you’re going to hire an intern for the job, hence the word “tw-intern.”  What I often ask as someone considers putting an intern in charge of their social media strategy is, if your local news affiliate is shows up at your door to do a story on your company for their evening news broadcast, would you put your intern in front of the camera to best represent your brand, company and key message?

twinternI would venture to guess that 9.5 times out of 10, the answer is, “Absolutely not!  Why would I put an intern in front of the news media?”

So then I say, “OK.  Let’s talk about the reach that your local news affiliate has, perhaps it’s 40-60 thousand people who may be watching the news and paying attention to the story.  On the other hand, tools like Facebook, Twitter, LinkedIn, a blog – any of those technologies – have the potential to reach hundreds of thousands, if not millions or potential customers.”

So, if the news media was able to reach millions of people and you wouldn’t put your intern in front camera, why on earth would you consider putting an intern in front of something with a reach as potentially broad as a social media technology such as Twitter, Facebook, a blog, etc?

Now, I understand that most organizations face a substantial budget crisis and cash flow problem, especially higher education institutions (even more specifically, institutions within the state of Illinois).  However, it is time for us to rethink our overall marketing and advertising strategy and make it much more efficient to include important technologies that are appropriate for your target audience that have a much broader reach than perhaps a television interview, or a story on the front page of your local paper.

Much more to come on this subject!


February 21, 2010 Posted by | higher education, marketing, social media | , , , | Leave a comment

Coloring Outside the Lines

There are some times we need to color in the lines, and sometimes it is acceptable to color outside the lines. This morning, I saw an example of where we sometimes just need to pay attention to solid white line. As I merged into an exit lane to get on the highway, I realized in this situation there is an extended white line for a reason – to allow semis to enter the highway gracefully. Ninety percent of people cut quickly over the solid white line, so I’ve made it a habit to follow the rules, color within the lines, and wait to transition until the solid white line becomes a broken white line.  Just a personal pet peeve of mine. However, there are times that we should push the boundaries, cross the solid line, and color outside the lines.

So I ask you, what are you doing in your marketing strategy to color outside the lines?  Are you challenging the old perception of how things should be done?  Are you incorporating new social media strategies into your plan, perhaps without asking permission? Are you testing and showing ROI before trying to convince the world that new social media technologies are useful tools? How are you coloring outside the lines?

Or, who are you allowing to stay in their safe zone by not pushing boundaries, not coloring outside the lines, not transitioning onto the exit ramp at a different place, a different speed, with a new, different vehicle? Start coloring outside the lines (in the right places, of course!) today!

February 10, 2010 Posted by | leadership, marketing | , , , | Leave a comment